FREQUENTLY ASKED QUESTIONS

Why join Sykes?

    * Comprehensive benefits like paid vacation and sick leaves, night differential, medical and dental coverage for you and your dependents, allowances for night shifts, meals, overtime, etc.
    * Excellent skills in training, coaching and mentoring programs that support your career's growth and maximize your potential
    * Work-life effectiveness programs and employee events and activities that support your interest outside the office environment
    * Opportunities to grow into a leader with the officially recognized pioneer if the Philippine Call Center Industry

What qualification do I need to be a part of the SYKES family?

You need to:
• be Dynamic
• be Willing to be trained
• have a Good attitude towards work
• be Service-Oriented
• be Fluent in English Communication

*Qualification will vary according to particular position requirements.
*College undergraduates (minimum of 2 years) are also welcome to apply.

Do I need an American Accent?

Having an American accent is an advantage to most of our support but it is not required. Being fluent in conversational English gives you an edge.

Can I choose my own shift schedule and site?

Your shift schedule and site will be dependent on the account to which you will be assigned to.

What benefits do I get from SYKES?

At SYKES, we take care of our people. In fact, we are one of the high players in the industry. We provide our employees an attractive compensation and benefit package. Click here to learn more about our benefits package.

Will I have a career growth at SYKES?

Definitely! Once you become one of the SYKES family, you will be provided with all the necessary training to optimize your skill and motivate you to climb the corporate ladder. We have employees who started as an associates and now supervisor, managers, and even regional directors of the company.

Academe Partnerships

SYKES recognizes the Academe as a source of a skilled and talented workforce. We also work with the school administration in providing quality education to students by giving them a venue for training and development. SYKES envision the workplace to be an extension of the learning process and eventually, a place where they can realize and utilize their full potential.  To materialize this vision, Sykes establishes formal and per project partnerships with various universities and colleges in Metro Manila and nearby provinces. The general goal of which is to create a dynamic, effective, and mutually beneficial interaction between Sykes and the educational institution.

Services offered to the schools:

Employment opportunities for students through:
§          Job Fairs
§          Exclusive Recruitment Activities
On-the-Job-Trainings
Site Visit
§          Educational Tour
§          Faculty Immersion
Trainings/Seminars/Workshops
§          Career Talks
§          Provision of Technical Speakers and Subject Matter Experts
Resources Donation and Sponsorships
Special Projects in Coordination with the School

Schools with Strong Ties: 

AMA Makati
AMA Q.C.
Asia Pacific College
Asian College of Science and Technology
Assumption Antipolo
Centro Escolar University – Makati and Manila
De La Salle University - College of Saint Benilde
De La Salle University - Taft
De La Salle University-Dasmariñas
Don Bosco Technical Institute
FEU- East Asia College
FEU- FERN
FEU Main
Informatics-Diliman
Jose Rizal University
Kalayaan College
Manila Business College
Mapua Institute of Technology
Pamantasan ng Lungsod ng Makati
Pamantasan ng Lungsod ng Maynila
Pamantasan ng Lungsod ng Pasig
Polytechnic University of the Philippines
San Sebastian College - Recoletos de Manila
STI - Fairview
STI - Recto
STI - Taguig
Technological Institute of the Philippines – Manila and Quezon City
Universidad de Manila
University of Sto. Tomas
University of the East- Caloocan
University of the Philippines - Diliman
University of the Philippines- Los Baños

Employee Development

SYKES invests in its own people. That's why SYKES provides you with comprehensive training and support programs that will bring out your potential and get you started in climbing the ladder to success!

Core Skills

From your first day, SYKES will train you in the essential skills that you need to do your job and accomplish your goals every day.

A. Phone Support
• New Employee Orientation
• Proactive Customer Service
• Determining Customer's Needs
• Phone - Handling Skills
• Call Center Communication
• US Culture and Geography Awareness
• PC Skills Assessment

B. E-mail Support
• Common Genres of Customer Service Response Email
• Writing the Email Text
• Practice Writing

English Communications

Learn English communication skills the SYKES way. From basic grammar to conversational English, Sykes offers progressive language skills training programs and courses for its employees to prepare them to service various clients internationally.

• Accent Standardization & Voice Training
• Grammar & Vocabulary in the Context of a Call Center Transaction
• Listening Comprehension & Organization of Thoughts
• Doing Business with Americans

SYKES ULearn

An online learning management system; designed for employees who need to teach, facilitate or develop classroom or eLearning modules.

Management Training

Your development as a SYKES employee doesn't stop even if your reach the management level. At SYKES, you are still provided with training programs and courses that will let you become the best management executive you can be.

• Fast Start
• Management Excellence Program
• Financials Training
• Dealing with Difficult People
• Situational Leadership
• Incoming Calls Management
Leadership Evaluation and Advancement Program (LEAP)
A program that aims to develop employees and other frontline contributors with high potential into leaders in Sykes.

Sykes Curricula
Created and developed for Supervisors and Managers as part of their development program in the organization.

Sykes Cares
A philanthropy program of Sykes established as an education advocacy arm. It is geared towards increasing access to education by providing educational facilities and equipment to underprivileged

COMPREHENSIVE BENEFITS

SYKES offers one of the call center industry's most comprehensive benefits package on top of a competitive salary Learn more about the benefits you can receive from regular allowances, bonuses and flexible benefit options,
Regular Benefits

    * Night Differential
    * Overtime Pay
    * Meal Allowance
    * Transportation Allowance
    * Medical Insurance
    * Above par vacation and sick leaves entitlement
    * Life and Accident Insurance
    * Maternity Leave
    * Paternity Leave
    * Solo Parent Leave


Extras (Account Driven Incentives)

    * Language Allowance
    * Certification Allowance
    * Technical Allowance
    * Tenure Allowance
    * Performance Incentive Allowance
    * Employee Referral Incentives