Employee Development

SYKES invests in its own people. That's why SYKES provides you with comprehensive training and support programs that will bring out your potential and get you started in climbing the ladder to success!

Core Skills

From your first day, SYKES will train you in the essential skills that you need to do your job and accomplish your goals every day.

A. Phone Support
• New Employee Orientation
• Proactive Customer Service
• Determining Customer's Needs
• Phone - Handling Skills
• Call Center Communication
• US Culture and Geography Awareness
• PC Skills Assessment

B. E-mail Support
• Common Genres of Customer Service Response Email
• Writing the Email Text
• Practice Writing

English Communications

Learn English communication skills the SYKES way. From basic grammar to conversational English, Sykes offers progressive language skills training programs and courses for its employees to prepare them to service various clients internationally.

• Accent Standardization & Voice Training
• Grammar & Vocabulary in the Context of a Call Center Transaction
• Listening Comprehension & Organization of Thoughts
• Doing Business with Americans

SYKES ULearn

An online learning management system; designed for employees who need to teach, facilitate or develop classroom or eLearning modules.

Management Training

Your development as a SYKES employee doesn't stop even if your reach the management level. At SYKES, you are still provided with training programs and courses that will let you become the best management executive you can be.

• Fast Start
• Management Excellence Program
• Financials Training
• Dealing with Difficult People
• Situational Leadership
• Incoming Calls Management
Leadership Evaluation and Advancement Program (LEAP)
A program that aims to develop employees and other frontline contributors with high potential into leaders in Sykes.

Sykes Curricula
Created and developed for Supervisors and Managers as part of their development program in the organization.

Sykes Cares
A philanthropy program of Sykes established as an education advocacy arm. It is geared towards increasing access to education by providing educational facilities and equipment to underprivileged